We want customers to have a clear and simple return process.

Return Period

A return request may be made within 7 days of receiving an order.

Requests made after this period may not be accepted.

Return Eligibility

To qualify for a return, the item should:

• Be unused and in its original condition
• Include its original packaging where applicable
• Include all accessories or items originally supplied
• Have proof of purchase or order information available

Items that show signs of misuse, damage caused after delivery, or significant use may not be eligible for return.

Damaged, Defective, or Incorrect Items

Please check your order after delivery.

If you receive a damaged, defective, or incorrect item, submit a request through the website's customer support or contact form as soon as possible.

The issue may need to be verified before a replacement or refund is approved.

Non-Returnable Items

For hygiene, safety, or product-quality reasons, certain opened, used, personalized, perishable, or personal-care products may not be returnable unless they were delivered damaged, defective, or incorrect.

Exchanges

Eligible items may be exchanged subject to product availability.

In some cases, the original item may need to be returned before a replacement is dispatched.

Refunds

Once a returned item is received and inspected, the customer will be informed whether the refund has been approved.

Approved refunds will be processed using an available refund method.

Processing times may vary depending on the payment provider or financial institution.

Return Shipping

Return shipping responsibility may depend on the reason for the return.

If the item was delivered damaged, defective, or incorrect, reasonable return arrangements may be provided.

For returns based on personal preference or change of mind, return delivery charges may be the customer's responsibility.

Order Cancellation

Cancellation requests should be submitted as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible and the standard return process may apply.

Contact Information

For questions about orders, products, shipping, returns, refunds, website use, or privacy matters, please use the contact form available on the website.

When contacting customer support about an existing order, provide your order details and a clear description of the issue so the request can be reviewed efficiently.

Customer inquiries are reviewed as soon as reasonably possible during normal operating days.