Shipping Policy
We aim to process and deliver orders as quickly and safely as possible.
Order Processing
Orders are reviewed before dispatch.
Some orders may require confirmation before they are shipped.
Orders containing incomplete or incorrect information may be delayed or cancelled.
Delivery
Delivery is available to eligible locations served by our courier partners.
Delivery times are estimates and may vary depending on:
- Customer location
- Courier availability
- Public holidays
- Weather conditions
- Remote or restricted delivery areas
- Unexpected operational delays
Delays caused by courier companies or circumstances outside our control may occasionally occur.
Cash on Delivery
Cash on Delivery may be available for eligible orders and locations.
Customers should provide accurate contact and delivery information to avoid delays.
Where Cash on Delivery is selected, payment must be made according to the courier's available payment method at the time of delivery.
Order Confirmation
Some orders may require confirmation before dispatch.
Orders that cannot be confirmed may be placed on hold or cancelled.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
Additional delivery charges may apply if a parcel must be shipped again because incorrect or incomplete delivery information was provided.
Refused or Undelivered Orders
Customers should only place orders they intend to receive.
Repeated refusal of confirmed orders or misuse of Cash on Delivery may result in restrictions on future orders.
Damaged or Incorrect Parcels
If an order arrives damaged, defective, or incorrect, the issue should be reported through the website's customer support or contact form as soon as possible.
Returns
Returns and refunds are handled according to the Refund Policy.